Appointment cancellations 

Appointments can be canceled without charge up to 24 hours before the scheduled time

Same-day cancellations incur a 50% charge

No-shows are charged the full price

You need to reach us by business close the day before your appointment to make any changes. In some cases, we may be able to rebook the times if you let us know about your conflict promptly; please do not depend on the rebooking option, it is not always possible. If you cancel for ANY reason within 1 hr of your scheduled time, you should expect to be charged in half regardless of the reason.

This policy applies to both old and new clients. We love our clients, but we do not renegotiate this policy for any reason.

Last-minute cancellations are always charged, 50%  and the charge may not be used as a credit. Massage is like going to the theater, the show goes on even if you’re not there.

We do not make money off our cancellation policy by collecting multiple fees; it is there to pay for the time reserved that is now unbooked. We recommend not booking when you may get called to work or directly after flights so that you are not charged for canceling.

Lateness

Massage therapy is sold in units of time that are specific to your start time. If you are late, we may not be able to accommodate your full appointment length. Shorter appointments are still charged the full appointment fee. We cannot go into the next person’s time for any reason; please plan your day carefully.

Gratuities

Massage therapists are traditionally tipped, employees. Gratuities are appreciated and can be left in cash, Venmo or Zelle.

Insurance

We do not accept insurance as a form of payment but we can issue you an invoice on request so that you can submit to insurance. We are out of network but also take HSA and FSA. You will need to check your benefits to see if you have coverage. See our insurance recommendations here.

  https://www.caseyhealingwellness.com/insurance-information

Prenatal Massage

Please let us know at the time of booking if you are pregnant. We do not discriminate against pregnant people for any reason, and you are welcome to come in at any point in your pregnancy. Having a massage in your first trimester is safe.